Overview
As a UX Designer at Deloitte Digital, I worked within a small multidisciplinary team on the Career Pathways section of the APS Jobs platform, which helps users explore structured entry points into careers within the Australian Public Service.
The work focused specifically on improving the Career Pathways experience rather than the broader site. We operated in weekly design sprint cycles, which enabled rapid iteration, continuous feedback, and close collaboration with stakeholders and developers.
My role focused on UX design, accessibility improvements, and establishing foundational design system thinking to support consistency and future scalability within this section of the experience.
Problem Statement
The Career Pathways section is a key entry point for users exploring careers in the Australian Public Service, however the experience had several issues that impacted usability and clarity within this specific area.
The interface lacked consistency in layout and components within the Career Pathways flows, which created a fragmented and sometimes confusing experience. Accessibility considerations were not consistently applied, which reduced inclusivity for users with different needs. The structure and presentation of content within the pathways was not always intuitive, making it harder for users to understand progression and available options. In addition, there was no defined design system for this section, which resulted in repeated patterns being implemented inconsistently and limited scalability for future improvements.
Overall, the Career Pathways experience required a more structured, accessible, and consistent design approach to better support users exploring career progression in the APS.
Deliverables
- Conducted a focused accessibility audit of the Career Pathways section, identifying key usability and WCAG issues
- Ran a single week design sprint to explore and prototype improvements to key user flows
- Refined information structure and hierarchy to improve clarity of career progression paths
- Defined early design system direction with key reusable components and patterns for the section
- Produced component recommendations and documentation to support consistency and future development
- Collaborated with developers and stakeholders to ensure feasibility and alignment
Outcome
The work led to a clearer and more accessible Career Pathways experience within the APS Jobs platform. Usability was improved through a more structured information hierarchy, making it easier for users to understand and compare career progression options. Accessibility considerations were better embedded into key interactions, supporting a more inclusive experience for a wider audience. The introduction of early design system thinking helped improve consistency across the section and reduced ambiguity in how components should be used moving forward.